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Over 55s fairing better with WFH challenges, research reveals

61% of decision-makers aged 18-34 said business processes such as administration and procurement made their job more challenging, compared to only 36% of over 55s

Over-55s are reportedly faring better with the challenges of remote working than millennials, new research by digital intelligence company Abbyy reveals. 

According to the firm, 39% of young executives are struggling the most during Covid-19 with finding the motivation to work, while only 19% of older leaders agreed. 

In addition, 61% of decision-makers aged 18-34 said business processes such as administration and procurement made their job more challenging, compared to only 36% of over 55s.

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Digital natives and baby boomers also have very different expectations when it comes to processes at work – with 60% of younger executives saying there is not enough information provided on business processes, while only 26% of those over 55 agreed. 

Abbyy said this could be down to “hierarchy levels among management, where those with less responsibility have less oversight”. 

Neil Murphy, global VP at Abbyy said: “In the current climate, every investment a business makes needs to have an impact. Understanding how technology can improve productivity and where it will have the most impact is crucial. 

“Frustrating younger executives with mundane work processes that could be optimised with automation is detrimental to the future of the business. Empowering your workers with the tools they need to be more efficient, make better decisions and feel supported is key to driving employee engagement and retention.”

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